I was having problems with my Dell N7110 over the past couple of days, and then...the Cheese Wiz! My attempt at booting up yesterday morning was met with a series of two beeps and a constantly running fan. Since I have projects due for school, I went into panic mode.
When I bought the laptop, I purchased their in-home warranty just for such an event. So, I called technical support, got a technician on the line, and gave him all the pertinent information he needed to identify me. I asked for his name and number in case we got cut off. He gave me his name, but said that he couldn't give me an extension, and in the event we got cut off, he'd call me back. Those were the last words he spoke to me. So, I waited for him to call me back. Didn't happen!
So, I called back. Needless to say, I was a little less pleasant this go round. After waiting on hold for twenty minutes, I got the next technical support representative. I informed him that I was cut off, which he assured me that wouldn't happen this time. It did, and I still did not get a call back.
At this point, "pleasant" did not enter into the equation. Again, I waited for a technical support, and when the next person answered, I asked for a supervisor. He said he still needed to get my information prior to getting the supervisor. Folks, if you're in a customer service position, and the client has been cut off twice, don't take an accusatory tone regarding repairs. I considered myself a tolerant person when dealing with customer service, and I give everyone two chances, but on the third attempt, I'm an asshole-purposely! There is no other way to put it. I will go out of my way to make your life miserable if that second chance threshold is breached.
When the repairman shows up, he better treat me respectfully. Otherwise, it's on!